Terms of Service

Last updated: November 2024 Welcome to Bliss! These Terms of Service ("Terms") govern your access and use of Bliss's services, including our website at eayaya.com, mobile application, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by: • These Terms of Service • Our Privacy Policy • Cookie Policy • Community Guidelines • Safety Tips PLEASE CAREFULLY REVIEW THE DISPUTE RESOLUTION PROVISIONS. These govern how disputes will be addressed between you and Bliss, including arbitration agreement and class action waiver.

You represent and warrant that: • You are at least 18 years old • You are legally able to enter into a binding contract • You are not a convicted felon or registered sex offender • You are not on any government prohibited persons list • You are not located in a sanctioned country • You have not been previously banned from our Services • You will maintain only one account • You are not prohibited by law from using our Services • All information you provide is accurate and truthful

Your Content: When you create content on our Services, you grant us a worldwide, perpetual, transferable, sub-licensable, royalty-free license to host, store, use, copy, display, reproduce, adapt, edit, publish, and distribute your content. Our Content: All other content, including trademarks, logos, graphics, and intellectual property, is owned or licensed by us and protected by copyright and other laws. Member Content: You may only use other members' content for personal, non-commercial communication within our Services. Misuse of member content may result in account termination.

YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS. While we strive to maintain a safe platform, we cannot guarantee: • The identity or intentions of users • The accuracy of user information • The conduct of users on or off the platform • The security of your data with 100% certainty Always use caution when interacting with others and follow our Safety Guidelines. Communications through our Service may result from users with improper purposes, including fraud, abuse, or harassment.

Subscriptions and Purchases: • Automatically renew until cancelled • Must be cancelled through your External Service (Apple/Google) if purchased there • Cancellation takes effect at the end of your billing cycle • Deleting the app does not cancel your subscription California subscribers may cancel within three business days without penalty. Refund requests: • Apple ID purchases: Request through Apple • Google Play purchases: Request through Google • Other purchases: Contact our customer service

We may suspend or terminate your account: • For violations of these Terms • For inappropriate behavior • To prevent fraud or abuse • To comply with law • For any other reason we deem necessary Upon termination: • Your profile will be removed • You'll lose access to matches and messages • No refunds for unused subscription time • We may retain certain data as required by law

TO THE FULLEST EXTENT PERMITTED BY LAW: • Services provided "AS IS" without warranties • We are not responsible for user conduct • Maximum liability limited to the greater of $100 or amounts paid in last 24 months • No liability for indirect, consequential, or incidental damages • No guarantee of service availability or accuracy • Not responsible for third-party content or services Some jurisdictions don't allow certain limitations, so some may not apply to you.

These Terms are governed by Canadian law. Disputes will be resolved through binding arbitration, except where prohibited by law. You agree to indemnify and hold us harmless from claims arising from: • Your use of the Services • Your Content • Your conduct toward other users • Violations of these Terms • Violations of third-party rights

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. • Informal Resolution First: Before filing a claim, you agree to send a detailed notice to us and attempt to resolve the dispute informally within 60 days. • Arbitration Agreement: Except for sexual assault/harassment claims, all disputes will be resolved through binding arbitration, not in court. • Class Action Waiver: You waive rights to participate in class actions. • Small Claims Exception: Claims eligible for small claims court may be brought there. Sexual assault and sexual harassment claims are exempt from mandatory arbitration.

YOU UNDERSTAND THAT BLISS: • Does not conduct criminal background checks on users • Does not verify user identities • Makes no representations about users' conduct or intentions • Reserves the right to conduct background checks using public records • May use third-party consumer reporting agencies YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS.

You agree not to post content that: • Is offensive, harassing, or causes distress • Contains nudity or pornography • Promotes discrimination or hatred • Encourages illegal activities • Promotes self-harm or dangerous behavior • Is defamatory or untrue • Promotes commercial activities • Contains malicious code • Infringes others' rights • Includes minors without guardian consent Violation may result in immediate account termination.

For California subscribers: You may cancel without penalty within three business days. External Service Purchases (Apple/Google): • Must be cancelled through the External Service • Refunds handled by External Service • Deletion of app doesn't cancel subscription Other purchases: • Contact customer service for cancellation • Include account details in request • Send written notice to our address

Special provisions apply for residents of: • New York: May place subscription on hold up to one year • California: Additional consumer rights apply • Illinois, Iowa, Minnesota: Alternative service options • International users: Subject to local regulations Contact contact@bliss.eayaya.com for region-specific information.

YOU MUST BE AT LEAST 18 YEARS OLD to use our Services. Age Verification: • We may request proof of age at any time • We use various age verification methods • False age information will result in immediate termination • We may report suspected underage users to authorities Identity Verification: • Photo verification may be required • Government ID may be requested • Multiple accounts are prohibited • Impersonation is strictly forbidden

Virtual Items: • Are licensed, not sold • Have no real-world value • Cannot be exchanged for real money • May expire or be revoked • Are non-transferable • No refunds for virtual items Virtual Currency: • Must be used within the app • Expires after 12 months of inactivity • No cash value or refunds • May be modified or discontinued • Subject to platform terms

We retain your data: • While your account is active • As required by law • For fraud prevention • For safety purposes Account Deletion: • May take up to 30 days to process • Some data may be retained longer • Matches/messages are permanently deleted • Backup copies may exist temporarily Legal Requirements: • Court orders may prevent deletion • Law enforcement requests • Regulatory compliance • Fraud investigation purposes

Cross-Border Data Transfers: • Your data may be processed globally • We use standard contractual clauses • Privacy Shield compliance where applicable • GDPR and local law compliance Regional Restrictions: • Service may be limited in certain countries • Local laws may restrict features • Currency conversion fees may apply • Language support varies by region Export Controls: • Subject to trade regulations • Sanctions compliance • Restricted party screening

IMPORTANT SAFETY NOTICES: • We do not guarantee user safety • Emergency services are not available through app • Call local emergency services directly • Report dangerous situations immediately Safety Features: • Block and report functionality • Photo verification system • Location sharing controls • Emergency contact settings Emergency Situations: • Contact local authorities first • Then report to us • We may share info with law enforcement • We may terminate dangerous users

Integration with External Services: • Social media connections • Payment processors • Analytics providers • Verification services Third-Party Terms: • Subject to their own terms • Separate privacy policies apply • We're not responsible for their services • May have additional data collection External Links: • Use at your own risk • We don't endorse linked content • Separate terms may apply • Report suspicious links

Premium Subscriptions: • Auto-renewal enabled by default • Pricing may change with notice • Feature availability may vary • No sharing of premium accounts Payment Processing: • Handled by authorized processors • Subject to processor terms • Secure payment methods only • Fraud monitoring in place Refund Policy: • Case-by-case evaluation • Platform-specific rules apply • No refunds for virtual items • Prorated refunds where required

Our IP Rights: • All content is protected • No unauthorized use • Trademarks are protected • Patents may apply Your Content License: • Non-exclusive license to us • Worldwide usage rights • Right to modify and adapt • Sublicense to other users DMCA Compliance: • Report violations promptly • Counter-notice process • Repeat infringer policy • Content removal procedures

Prohibited Account Activities: • No sharing or transfer • No commercial use • No data scraping • No automated access Account Security: • Keep credentials confidential • Report unauthorized access • Regular security reviews • Two-factor authentication recommended Violations Result In: • Immediate suspension • Permanent termination • Loss of purchased features • Possible legal action